Refund policy

Most sales are final. Some items may carry a limited guarantee (e.g., viable cuttings or true-to-type tubers). Any guarantee must be explicitly stated.

If a product is guaranteed and fails under stated terms, we may offer a replacement before a refund. The Buyer must follow instructions exactly, including returning any requested item at Buyer’s cost if required.

Refunds may only be issued for valid issues under the stated guarantee, and may exclude restocking or transaction fees.

Mistakes happen. That being said we are meticulous when it comes to making sure our customers receive the cuttings they pay for. However If a cutting was mislabelled, please let us know immediately and we will endeavour to replace it.